Technically true If they close the phone line at night.
Actually, the tweet is wrong, you can always be getting a result above average in a series of numbers as long as the nth number is significantly greater than the previous ones. For example, f(x) = x^2 would always be above average for every next number
if it is considering the average for all of history, then the rate of change would just have to be consistently greater than 0, right ?
I like the idea of an infinitely exponentially growing base of users seeking help from some poor call center
It sounds like something that happens regularly during an update to software with a lot of users.
This honestly sounds like it could be the basis for a novella
So look, guys, it’s reaaaally easy:
If it isn’t mandated, regulated, and enforced by law, assume the corporation is lying.
Bonus Wisdom Save: If a corp says you should do something, strongly consider doing the opposite.
If it isn’t mandated, regulated, and enforced by law
and even then, dont be so sure…
…sorry we’re continuously experiencing higher number of calls than what is average for other companies.
I’d imagine they include their off-hours in the ‘averages’.
“So crazy that we’re getting more calls when we’re open than when we’re closed!”
^probably this.
it is the theoretical average which is miscalculated all the time
A steadily increasing curve would always be above its average, no?
Call center go brrrrrrrr?
Makes sense if the average includes the hours of zero calls when their phone line is closed
Especially if it’s one of those awful ones that are only open for 5 minutes on the fifth Wednesday of the same month.
During a leap year. Where Squirrel Appreciation Day falls on a Sunday.
Squirrel Appreciation Day is everyday. The little furballs deserve some love.
I found the squirrel
squee
You don’t have any evidence!
Gotta cram an equinox and Jupiter in there somewhere.
Read here: all utilities and banks in America. Oh you want to call and talk about something important regarding your natural gas bill or mortgage? Call between 10am and 4pm Monday-Friday to talk to one of our dedicated Sri Lankan representatives. Oh you work during that time? Good, that’s the point lol
Well, aaaactually, don’t they have more than average calls half of the time?
That would be true for the median, but not for the average
Not necessarily. They could be constantly ever so lightly above the average value, but then once in a while, a really low value comes along and drags the average down. What you’re thinking of is the median.
Yeah, like at night it falls down to 0
Easily achievable if you only take calls in working hours. Then all working hours will have more than average calls per hour for a day.
You can also continously have above average per worked hour for the staff if you keep firing people, because then calls per person keeps going up
Maybe they’re taking the average for each day over the whole 24 hours, but the call centre only operates from 9:30-4:30.
Once a year they receive negative a billion calls on a day that is later erased, and it really skews the average
It’s the average they calculated they’d get in order to allocate the minimum budget and personnel to what the “normal” calculation would be and only inconvenience the customer when it rose about that amount.
Not actually the average they get, the average they allocated min budget for normal amount.
The odds of ever needing to call customer service for a product or service weigh heavily in my decision to buy it.
And every support line needs a “direct to tier 2 support” option. I don’t care if every caller chooses it. If I wanted tier 1 support I would be on the website.
In my company I directly escalate all issues no matter how small. They had to ask me to stop that after I escalated an issue due to an unplugged power cord.
I got 47 calls in the span of the morning alone today. I am always higher than average.
actually, it is. let me explain.
Let’s simplify and say that there are peak hours and low hours. 100 people call during a peak hour, and 25 during a low hour. The chance of calling during a peak hour is 80%, since you are four times as likely to be one of the 100 rather than one of the 25.
The same effect means that you are almost always on planes and trains that are very full, even though every now and then they ride almost empty. Fewer people get to experience empty train rides by definition.
Of course this effect falls apart when your usage patterns differ from everybody else’s. If everybody takes the train at rush hour, you might ride an empty one at noon. Or, if you call the hotline while everybody else is sleeping, you might have a better chance.
But yeah companies also just lie to make themselves look better lol
The same goes for traffic. If you are experiencing traffic, you ARE traffic.
This is why PT is OP. The bigger traffic is - the smaller intervals are.
Yes, this is exactly it. You are calling when other people are calling. You are the congestion.
If you call before 11 AM you will have a much better time, as will the customer service operators.
Nah, they’re overloaded at that time too
Obviously. Because that’s the time all the people who want to avoid the congestion call.
You sound like a guy who knows which part of a warplane to reinforce.
Soo you’re saying we should increase train frequency for times when they’re empty?
If that frequency is once an hour compared to once in five minutes, then yes. If frequency is too low, then people are more likely to use alternative transport or not go at all.
Also: “Please listen closely as our menus have recently changed.”
because I call the customer service line of any one company so much, that I have memorized their touch tone menu
9 months into my daily call to Maytag: Excuse me, babe. I have to walk into the other room so I can listen. Apparently, they’ve changed their phone menu.
I had so many issues with Scottish Power that I pretty much did. Fucking useless company.
