downpunxx@fedia.io to Lemmy Shitpost@lemmy.world · 5 months agomath checks outfedia.ioimagemessage-square101fedilinkarrow-up10arrow-down10
arrow-up10arrow-down1imagemath checks outfedia.iodownpunxx@fedia.io to Lemmy Shitpost@lemmy.world · 5 months agomessage-square101fedilink
minus-squareburrito82@feddit.delinkfedilinkarrow-up0·5 months agoWell, aaaactually, don’t they have more than average calls half of the time?
minus-squaredogsoahC@lemm.eelinkfedilinkarrow-up0·5 months agoNot necessarily. They could be constantly ever so lightly above the average value, but then once in a while, a really low value comes along and drags the average down. What you’re thinking of is the median.
minus-squarethen_three_more@lemmy.worldlinkfedilinkarrow-up0·5 months agoMaybe they’re taking the average for each day over the whole 24 hours, but the call centre only operates from 9:30-4:30.
minus-squareBehindTheBarrier@programming.devlinkfedilinkarrow-up0·5 months agoEasily achievable if you only take calls in working hours. Then all working hours will have more than average calls per hour for a day.
minus-squareNatanael@slrpnk.netlinkfedilinkarrow-up0·5 months agoYou can also continously have above average per worked hour for the staff if you keep firing people, because then calls per person keeps going up
minus-squareMichal@programming.devlinkfedilinkarrow-up0·5 months agoYeah, like at night it falls down to 0
minus-squareRailcar8095@lemm.eelinkfedilinkarrow-up0·5 months agoThat would be true for the median, but not for the average
Well, aaaactually, don’t they have more than average calls half of the time?
Not necessarily. They could be constantly ever so lightly above the average value, but then once in a while, a really low value comes along and drags the average down. What you’re thinking of is the median.
Maybe they’re taking the average for each day over the whole 24 hours, but the call centre only operates from 9:30-4:30.
Easily achievable if you only take calls in working hours. Then all working hours will have more than average calls per hour for a day.
You can also continously have above average per worked hour for the staff if you keep firing people, because then calls per person keeps going up
Yeah, like at night it falls down to 0
That would be true for the median, but not for the average