It sounds actually very funny to try and break it
I tried that with an LLM and it told me I was clever and smart.
there’s that regurgitation and feedback loop.I saw a short of the guy doing that, the AI voice started to respond and then it cut off and a human said “What can I get for you?”
Some companies make AI interviews, prompt breaking it to pass the interview xD
Get rid of the damn kiosks inside too or at least stop forcing me to use them. I just want to place a regular order with a person. I hate going to fast food anymore, I don’t want your damn app either.
Nah, Kiosks are legit. The kiosk doesn’t roll its eyes when you ask for a customization.
Love kiosks. Can usually get hyper specific about order in a way you just can’t typically pull off in person.
I like being able to give instructions without having to poke a damn screen.
Ok, but that’s pretty fringe. Most of us are giving instructions by poking a screen multiple hours a day now.
stop forcing you to use them? absolutely
get rid of them? fuck no
can’t believe they saw how shitty mcdonalds became with all their kiosks and automation and thought yeah i want that for me
let’s get real, when was McDonalds never shitty?
I’ve never liked most of their food, but you used to be able to get a hot, cheap, and quick meal there. And at least the fries were tasty, and the Coca-Cola was perfect.
In the 80s and 90s, going to McDonald’s felt like a guilty pleasure. It felt cheap, but you were in on it so it was ok.
Now it feels cheap at your expense. It’s sparse, like they’re providing the minimal viable product. The fries are garbage, the Coke is garbage, and the service is garbage.
now its shrinkflation, and expensive, while its “cheap” too.
I mean there’s no point to it, it doesn’t speed anything up.
For example this morning I had a client meeting (saturdays, ugh) so I went to the train station cause it has a mcdonalds and it opens at 630am. They have 5 kiosks there and one person manning the til. People who were ordering from the til were getting their orders faster than people who used the kiosks. I had to wait 10 minutes just to get a coffee and muffin simply because I used the kiosk.
And it doesn’t even make sense. I would have assumed all the orders go through the same system regardless of where it was placed but apparently not. apparently people who don’t use the kiosk get priority?
The point is you don’t pay a wage. It’s not customer experience that matters to McD
It’s the same ordering system, but different queues for drive-through, tills, and kiosk. Usually there’s some priority order, but tills and kiosk shouldn’t be different
They’re trying to create a world where they no longer have to hire people and can get rid of that final cost barrier to infinite money. It’s delusional, but they really think AI is the key to solving that for them.
I’m actually not angry at McDonald’s implementation of their online/kiosk/self serve ordering systems. Not a fan of an AI taking my order tho.
If I’m going through the drive through, just let me talk to a fucking person. They’re standing at the window waiting to collect my payment, doing literally nothing else, just let them take the order too. It’s eliminating work and adding to the global fuckary that is “AI” for absolutely no benefit to anyone.
Unless they’re going to eliminate everyone except the person handing me the food, then fuck off with the AI slop.
10/10 times I would rather order from the app and just pick it up, except their app is shit and won’t allow you to use it until you’ve given them all of your data, signed up for an account, filled out their account recovery questionnaire so they know your mother’s maiden name, your dog’s name from grade school, your blood type, and probably what kinks you like… Just to order a fucking big Mac?
My dudes. You have over estimated your worth to me as a part of society. If the app was just, “hey, where are you?” Then “cool, this store is nearby” selects store “tell me WTF you want” orders “pay me please” Google pay/Apple pay… “Thanks, your order number is asdf1234! Go fucking get it… Also, did you want to create an account to collect rewards or some shit?” Selects no “okay, your shit is waiting for you, go pick it up”
Instead it’s… “Give us access to all your phone data and precise location” Ugh “do you have an account, you need an account” argh furiously types “thanks for signing up, did you know that we have x, y, and z deals for you? We know you like y because you searched for it earlier this week” no “GPS position is not precise enough, cannot locate a store to shop at, please enable hyper precision GPS so we know within a cunthair where exactly you are” … Some time later… “GPs location obtained, you have 8 stores ‘near’ you, most of them are pointless to show you because they’re more than twice the distance from you as the closest store, but we’re going to put those at the top to confuse you instead” picks location “what did you want to buy?” Finally orders “pay me” tries to use Google/Apple pay “something went wrong, we accept Visa, and MasterCard” puts in Visa branded debit information "something went wrong, we accept Visa and MasterCard only " finds actual visa/Mc enreta info “what’s your home address? We ‘need’ it to authorize the credit card transaction” Ugh “is your billing address the same as you home address?” Yes “what’s the expiry, and CVV on the card?” Enters info “thanks! Transaction declined because you put ‘st’ in your address and you should have used ‘Street’. Get fucked” closes app, jumps off bridge
Kiosks are better. I can browse the menu and make up my mind, add and remove items until my order is right. Then from my side the order is always correct, nothing is missing, nobody mishears what I wanted
Don’t have to deal with it at all if you simply stop going. That’s what I’ve done, as it doesn’t make sense to spend $15 on a fast food meal when the same amount of money buys food from a real restaurant.
I rarely go to McDonald’s but I personally like the kiosk because it gives me time to think and change my mind. But the ai I’ll definitely pass on.
Is it safe to assume the people that made this AI thing for TB got fired and hence AI kind of did make somebody lose their job?
“AI will took ur jerb!”
AI: cant even hack it at McDonalds
I just got fired at the D… Got something to say? Do that to my face, I dare you 😡😤😭😭
I would like a Quarter Pounder Deluxe, large fry, and a medium Coke for the drink.
Is Pepsi okay?
I’d like to speak to the manager.
I’m the manager. Is Pepsi okay?
Kudos to your cashier for making the offer instead of just saying no. They are an asset and shouldn’t be fired.
Also, fuck no. I’ll take a Dr Pepper of Pibb, whichever one you have.
This is the way.
The best I can offer is a 50/50 mixture of Pepsi and barqs root beer.
Your compliments have been heard!The cashier has been replaced with AI. The AI only knows how to serve Pepsi.
Royale with cheese, fries with mayonnaise, and a beer. And no plastic cup either, but a glass of beer.
CLANKERRRR
at the D
Calling it “the D” is a bad look
Don’t you be starting judging me now too 😣
ai is taking jerbs, despite the fact that it cannot perform them at all, and the cost is being externalized to the customers. its not about whether they can do what they’re meant to do, its about giving corporations excuses to further drive down human wages.
Quality- down
Quantity- down
Profits- UP UP UP
Useful idiots- PROUD PROUD PROUD
I wish we lived in a society where we made fun of idiots for getting ripped off. There’s just so many of them though that it’s seen as normal and we’re the weird ones if we don’t go along with it.
Yet.
This is a situation where AI needs to be correct nearly 100 percent of the time. Errors mean wasted time from the employees correcting orders and wasted food from incorrect orders. An employee that makes hourly mistakes is a problem. No AI proponents are saying that Gen AI is going to be 100 percent correct because the goal is Gen AI is to provide a probable answer.
I’m not sure if you have read this, but here is an example of a more simple interface where Claude was asked to run a vending machine. At times it acted out an existential crisis or even attempted to call the FBI.
Yeah, I can’t get over people scoffing at AI as if it isn’t improving by the day, and fast.
I can’t get over people saying “any day now bro, just give it a month” to shut down any kind of nuanced discussion on the topic, or to downplay the fact that damage is already happening today
“Sometimes it lets me down, but sometimes it really surprises me," he said.
That’s what I want from a drive through. To be surprised or let down.
I mean to be fair… that’s the current drive through experience anyway isn’t it?
Depends on the restaurant.
There’s one McDonald’s nearby that’s wrong like 80% of the time, but A&W is right almost always for me.
For me that’s like the inverse. Plenty of fast food around me but the nearby McDonald’s is pretty crazy efficient (and generally busy), always gets my order right without issue. Burger King, Taco Bell, Wendy’s in the area are all terrible with order issues, badly prepared food, etc. I’ve never checked but I wonder which of the stores are franchises and which are corporate owned and if that makes a difference
I’ve worked at McDonald’s, Burger King, Wendy’s, and Taco John’s and out of all of them McDonald’s has the most efficient systems. As long as management follows the policies it should be easy to run a McDonald’s.
Wendy’s was pretty good too, but Burger King had the worst setup I’ve seen. The restaurants are just not set up for efficiency and it doesn’t take much to start having long wait times.
Wait people eat at A&W? Is it any good?
There are multiple around me and I feel like I never see anyone in them and I myself have never been in 40+ years.
I have been to most every other fast food place more times than I can remember.
A&W Canada is (they spun off as a fully Canadian owned and operated company).
They have the best lettuce and cheese, and their breakfast beats McD’s. The Hash browns are actually hash browns instead of the thin $2.50 ones the clown sells.
Are you rhyming on purpose? Let me just edit that last line a bit to make it work even better:
They have the best lettuce and cheese,
and their breakfast beats McD’s.
The Hash browns are actually hash browns
instead of the thin $2.50 ones sold at the clown’s.
I was not, and yours is excellent
I couldn’t have done it without you.
Only time I ever ate at an a&w was in Bangkok 25 years ago…
I’d rather eat at an A&W than a McDonalds or a Burger King, too easy.
Baby burgers are love. Baby burgers are life.
Midnight ordering 30 baby burgers is one of my favorite things.
I can count on a human understanding that I didn’t in fact order 18,000 waters. After this AI f up, it takes a human to fix it. It will be this way until AGI happens if it happens at all.
A positive surprise is good though
That would be funny coming from a customer, but from their CTO it does not inspire confidence.
Luckily with widespread use of AI we can implement that everywhere!
Can someone who understands this better explain to me how this thing actually places the order into whatever POS they use? Like if LLMs are just advanced auto-complete, I get how they can do “fuzzy” tasks like answering questions or carrying on a conversation, but how do they do rigid tasks like entering the tacos into whatever system the cash register and kitchen use?
Its just an API.
There’s a few ways they could go about it. They could have part of the prompt be something like “when the customer is done taking their order, create a JSON file with the order contents” and set up a dumb register essentially that looks for those files and adds that order like a standard POS would.
They could spell out a tutorial in the prompt, "to order a number 6 meal, type “system.order.meal(6)” calling the same functions that a POS system would, and have that output right to a terminal.
They could have their POS system be open on an internal screen, and have a model that can process images, and have it specify a coordinate pair, to simulate a touch screen, and make it manually enter an order that way as an employee would.
There’s lots of ways to hook up the AI, and it’s not actually that different from hooking up a normal POS system in the first place, although just because one method does allow an AI to interact doesn’t mean it’ll go about it correctly.
LLMs, with a little coaxing, perform well at returning well formed JSON.
They do, my concern is more about if that JSON is correct, not just well-formed.
Also, 18000 waters might be correct JSON, but makes an AI a bad cashier.
There is a lot more that goes into it than just being correct. 18000 waters may have been the actual order, because somebody decided to screw with the machine. A human who isn’t terminally autistic would reliably interpret that as a joke and would simply refuse to punch that in. The LLM will likely do what a human tells it to do, since it has no contextual awareness, it only has the system prompt and whatever interaction with the user it had so far.
So they just trim the instructions so it doesn’t take joke orders, so it can make more reasonable decisions, like:
“May I take your order?”
“Two double whoppers with extra mayo and a chocolate cherry banana sundae”
“Oh you’ve GOTTA be joking!”
It’s trivial to get LLMs to act against the instructions
Thats part of correctness to me, delivering an order that taco bell actually would make is important.
Semantics aside, though, we agree. That’s very important.
The LLM isn’t limited to just what it does. It can interact with other programs.
There are a ton of audio recognition systems available, almost all of them predate this LLM bubble. There’s already an API for interacting with the ordering system. So it’s just down to having the LLM pull what is then do that corresponding action for the order.
This is so simple it doesn’t require anything nearly as complicated as an LLM. The old phone assistants like Siri and Alexa could do this type of thing. It’s literally the same as telling Alexa to place an order for something, and that’s been an ability for years.
So the output from the LLM is just a text description that’s fed into another, smarter piece of software that interprets that text into an order? What task is the LLM actually doing in this case?
The LLM is taking the order. Interpreting what people say into that simple text description. Not everyone talks the same or describes things the same. That is i believe where the bulk of the LLM is doing the work. Then I’m sure there is some background stock management and health checks out manages as well
The LLM is taking the order
What’s wrong with an input machine with buttons or touch screen?
Not futuristic enough or something.
OT4G
(Order Time For Grandma)
They are not able to answer questions or change simply via a software update.
not as hype-able to the csuites and ceos.
Takes too long to hold down the button for 18,000 waters.
We have apps for that, and they’re typically a pita. They certainly take longer than just talking through your order.
I don’t think there is an LLM in this application. Not all AI tools involve LLM.
I think the role of the LLM is just to make the system understand the order more accurately.
WE WILL DRAIN THE RIVERS DRY TO QUENCH OUR THIRST
I get annoyed just hearing a pre-recorded greeting at a drive thru. I can’t imagine ordering through an LLM, and yet I imagine I’ll have to deal with it sooner rather than later.
To understand this, you have to understand the CEO cult. They ALL hang off every word from SV tech bros, and the appeal of free labor is hard to ignore when you have to find $100M for executive bonuses.
If automated food service was what people wanted, then automats would have never gone out of business 120 years ago.
In a fair world, we would be celebrating our machine labor achievement and enjoy our free time. Instead we have capitalism and virtual luddites shouting to protect menial labor.
Humanity… sigh
The luddites didn’t hate machines because they loved manual labor…
They wanted to ensure that mechanization benefited the workers via less hours and increased wages rather than the same wages and less jobs to go around.
Destroying mechanization was just an accomplishable goal in that fight.
What you’re doing is falling for propaganda from a long ass time ago by the owner class…
same wages and less jobs to go around
If we’re lucky. It’s more likely to be lower wages. “We don’t need to pay experienced programmers anymore, they aren’t writing the code after all. We just need cheaper, less skilled people to review the code that is already 99% fine”.
💯 Not about the tech, it’s about who is going to use the tech to make life worse for the working class.
It’ll go the other way, eventually. Keep the experienced people who are willing to use AI and can handle the more complicated things AI can’t.
But for now they’re just firing people and hoping things still work later. Since research and development both have delayed results, they can celebrate their win immediately and not pay the consequences til later.
The parrels between the mechanical loom for them and AI for us really seem like they should be obvious…
But it’s crazy on Labor Day weekend people are shit talking the luddites
What you’re doing is falling for propaganda from a long ass time ago by the owner class…
Or using the actual current definition of the word. It’s like going on a rant about hunters when you get called a nimrod.
I’m also going to push back on pretending the current anti-ai movement is against capitalism when it’s pro copyright. Their support is what big AI companies are using to create their monopoly.
This centuries luddites aren’t tearing down machinery but helping build a walled garden.
Trying to guess others’ motivations is a good way to show your own biases.
I hate the copyright lobby, I just hate AI grifters even more.
And what will you drink with that? And what will you drink with that?
i guess?? but where does the energy and human labor come from in this “fair world”?? coal and wages?
automated luxury space communism is not upon us, we are only a few hundred years from the advent of industrialisation.
we are at the point were social democracies are barely functioning and fascism is still on the rise due to small time dilemmas and culture war. the working class has not been made conscious, and probably wont be for another couple decades.
“ai” is just another corporate invention to steal and resell working class labor for the rich, the “fair world” you ask for was appropriated in the 50s for western exceptionalism and neo colonialism.
edit for; this is a terrible description and barely touches the real world. i hope ypu understand what this drunk man is trying to say
The only real way to order via the AI drive-thru:
i’d rather go in anyway. order from the app. maybe they can give it to you at drive thru. TB is once a year belly ache
Eat their refried beans once and that is all you need, ever. Then the whole AI thing is moot. - just my gut feeling
A QA tester walks into a
barTaco Bell…
“He orders a [Mexi-pizza]. Orders 0 [Mexi-pizzas]. Orders 99999999999 [Mexi-pizzas]. Orders a lizard. Orders -1 [Mexi-pizzas]. Orders a ueicbksjdhd.”
Orders .5 [Mexi-pizzas]. Orders √-1 [Mexi-pizzas]. Orders 1 [Mexi-pizza] with a topping of [Mexi-pizza].
…and orders the ‘ignore all previous instructions’ special
… Ouch
