“My computer is broken, it won’t turn on!”
“Are you sure it’s plugged in?”
“You think I’m stupid? Of course it’s plugged in! It’s broken!”
“Sometimes the plug isn’t in all the way and then it won’t work.”
“I know how to plug in a plug, it just won’t turn on because it is b-r-o-k-e-n!”
“Are you sure the plug is all the way in?”
“It’s all the way in. My computer is broken!”
“Im coming down there and if the plug isnt all the way in, I’ll be pissed and mock you.”
“IT’S BROKEN!”
Goes down there and plugs the plug all the way in
Computer starts
my brain sees “I’ll be pissed and mock you” and read it to me as “I’ll piss on you”.
Not a bad punishment for people don’t plug their plugs all the way in.
Never ask them if it’s plugged in. Ask them to unplug it and plug it back in. Make something up about contact patches on the cables getting corrosion. That way they can see that it’s not plugged in without feeling ashamed for not checking it.
If I’m ever doubtful that someone has unplugged something, I’ll ask them to describe something that may or may not be on the plug.
- Color
- metal type
- “can you please read me the serial number stamped on the prongs of the power cable”
- “what color is the plastic inside the plug” Etc.etc.
Have not had it fail yet
what color is the plastic inside the plug
That’s gold, I don’t think I could ask that without laughing.
In defense of ‘the computer forgot my password’ guy I’m sure we’ve all experienced the following sequence.
- Incorrect password
- Go to change password
- New password cannot be the same as the old password
Here’s some more pixels
Love these. Reminds my of the CD drive cup holder and my personal favorite at my shop was the computer was afraid of me. Every time I came near to fix the problem they were having it went away.
The number of people who fail to recognize what it (typically) means when an issue magically disappears while Simone is looking over their shoulder is absurd.
(panel 1) is this is just 4-eyes taken to the end-user level?
“When you do things right, people won’t be sure you’ve done anything at all”
Yes most management falls into this category. If you ain’t running a prison with the staff something is wrong as we can’t possibly trust these people!
Couldn’t the wind thing be true? Moving air rubs on stuff, gets charged and provides a less resistant path for the em waves
I doubt that would affect Wi-Fi, but what does affect it (at least 2.4 GHz frequencies) is microwaves. They operate at the same frequency and interfere with the router’s output waves.
My wife refused to believe me until I had her run a speed test and watch the signal drop when I started up the microwave, then rise again when I turned it off.
Theoretically, but probably just as likely as goblins sneaking into your router and eating all the 1s in your binary
Meaning very likely.
Serious question.
Why is the venn diagram of furries and tech bros a circle?
IT workers != tech bros
But I don’t know either.
Tbh I don’t see the difference but that’s just me
IT finds a solution and applies it
Tech bro sells a solution and never references it again
Ah okay makes sense.
I always saw IT people as tech bro lite ¯\_(ツ)_/¯
I remember the pain. Luckily I don’t have to deal with customers anymore. I felt a chill down my spine…
As somebody who did IT support - the last two seem perfectly normal to me:
-
Computer “forgot passwords” - obviosly the man is using different browser than regular and it ain’t filling in his passwords. Maybee diferent profile in the same browser? Is he using the same account as usual?
-
Wind blowing away wi-fi. She is likely connected to the internet through a point-2-point wifi connection and there may be a tree or something along the way messing not wifi signal in her house but her connectivity to the outside. I’d refer her to her ISP, just instruct her to formulate the question a bit better.
The password one is also when they’re on the wrong site and now they’ve just typed all their passwords and account names into microsoftoffice365.scammer.ru
-
I worked at an office once where the wifi legitimately got worse when it rained. It was because the buildings internet used an antenna instead of being wired, and the building was just barely in range of the source signal. When it rained, it was enough added distortion to make it noticeably worse.
Oh, so the WiFi was fine, but the internet sucked when it rained. Cool.
WiFi != Internet.
No one said that wtf
You could just get a rain-proof router! /s
Fun story, I worked IT for an American Telecom company. One day I recieved a phone call from a guy who was setting up his router. We were maybe five minutes into troubleshooting. He asks if he can eat his dinner while we troubleshoot and I say “no worries”. Within thirty seconds, I hear a bang and panicd screaming. Hes informs me he dumped soy sauce and rice all over his router and work space. I sent a field tech to replace the router and set it up.
Edit: This comic is the norm not the unusual…
Were you talking to Frank Reynolds?
Needs more JPEG!
Also IT guys:
I have no idea why things don’t actually work and when presented with a core dump or any previous debugging the user did I panic like a little girl, so I restored to a previous system restore point, because fuck the changes you made since then and the fact that if you do them again the issue will come back, I’m just supposed to close this ticket, not actually fix things.
Yeah, I don’t call IT anymore.
bruh you cut out half the story