I’m not sure if anyone cares about an update, but I wanna just vent a bit.
I got the email (as shown in the screenshot) on June 25 very late at night.
Welp, I filed a Chargeback immedialy upon reading that. Guess that’s one store I can’t go to anymore… 🤷♂️
Still have yet to hear back from the bank on their process, but they say they’ll “temporarily credit the balance” while they “investigate”.
If my Bank decides to screw with me, the next update is probably gonna be in “c/ActuallyInfuriating” (I hope everything goes through fine, fingers crossed)
I did some online searching, and found like a few different posts from Reddit with others saying they got the same “completed investigation… unable to provide refund or replacement” bullshit.
They didn’t even give me a chance to send the video evidence. The rep on the phone said they would “contact me there are any updates or request further information”, but didn’t tell me where to send the video to. Nor did anyone contacted me to request it.
What I think happened with the so-called “investigation” is that, BestBuy just deferred it to Doordash, and they must’ve looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.
Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor’s door btw), not that the driver didn’t just snatched it immediately after.
Tbh, I doubt things would change much even if they got the video, they don’t take this seriously at all. They would’ve just said the video was blurry and deny refund.
Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don’t like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives…
Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you’ll never be shopping at best buy again if this isn’t resolved, so they know you’re serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.
Sorry this happened to you. Don’t just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don’t take steps. Credit card might side with vendor if you don’t submit evidence better than theirs. Your case seems cut and dry since it wasn’t even the right address, but you might still need to get that police report filled. Like the other poster said, you’re just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn’t try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.
Honestly I would try reaching out to some local or regional news networks to see if they want to run your story. I’m sure they’ll love also having the video because they can show it during the segment. It sucks that it has to suddenly become a PR matter for the companies involved for them to give a shit.
Post the video to the internet. Explain what it is make sure to credit the two companies for their involvement. Don’t stop at one post and hope it catches on.
That’s messed up. Just on the basis of it being a picture of a different door is grounds for a refund, that clearly shows they did not deliver it to the address they were paid to deliver it to. Super frustrating and I hope it all gets worked out for you.
I just got done reading the original post.
I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.
Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.
My take is that this guy did business with Best Buy, not Door Dash. I would never do business with Door Dash and I’m never doing business with Best Buy after hearing this story. It’s up to Best Buy to wrangle their contractors, not OP. I’d also just do the chargeback tbh. The credit card company always sides with their customers unless it’s obviously a scam, and if there’s video evidence, the credit card company has no problem taking their money back from Best Buy. They have no reason to choose Best Buy because they have no other option if they want to keep accepting credit cards. OP has dozens of credit card and banking services to choose from instead.
You shouldn’t have to do that much work for this, just charge it back and find another company to do business with. And make sure everyone you know, knows how scummy these businesses are.
Why tf would you put that much work into it? Just file a charge back and move on with your life.
The police do not care about porch pirates.
nor do they care about small time hit and run stuff. Yet I filed a police report with photographic evidence (they wouldn’t let me upload video) from my dash cam of the moment a driver backed into me in a drive thru and damaged my bumper. This is not because I’m a snitch, it’s because if I ever want to go to insurance about it then they will demand a police report to prove it happened.
But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.
100%
The administrative state may not give a shirt about you or the crimes that have been committed against you, but they care about your capacity to make life challenging for them. Police won’t investigate, but they will take a report. A report is a legal document. It implies the threat of real consequences if they don’t get their ship together.
A police report also has weight even if there’s no investigation because of the consequences of you lie on it
Feels like slam dunk small claims. They might not even bother sending a representative.
This is the correct answer. The incorrect answer is to order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
Sounds like that will not do much since the driver delivered to the incorrect house before swiping the order.
Amazon stuff sometimes arrives. For instance, it’s going on 7 months by now I think and they still haven’t found my camera.
This is the sad reality of every company everywhere trying to turn their delivery operation into a “gig” position. Amazon does it, too. Their delivery contractors-who-are-totally-not-employees steal valuable items from deliveries all the time.
Anyway, you are certain to win your chargeback. Banks side with their cardholders more often than not, and Best Buy is going to have to provide proof positive that you received your item. “We handed it off to Doordash and then washed our hands of it” is not going to cut the mustard, there.
(We have to deal with chargebacks in my business, too. Defending ourselves is a pain in the ass because we have to provide indisputable documentation that the client’s order was fulfilled. The issuing bank always starts from the default position of their cardholder being a saint and all retail businesses automatically being scammers. A small subset of people will fraudulently dispute a charge for a big ticket purchase just because they feel this is a way to weasel out of paying for it, and usually they’ve been emboldened by the fact that they’ve tried it before and gotten away with it.)
Take it up with local law enforcement??? lol
Call the cops on Best Buy.
Well, this would be more calling the cops on the DoorDash driver.
My point is, you call the cops on BestBuy to make it more annoying for them.
Send your story and video to some of the tech press. I’d bet someone picks it up and Best Buy suddenly gives you whatever you want to make it right.
That’s a fantastic idea
Also I’m never buying anything valuable off of Best Buy after reading this
Terrible, terrible place.
I was so much happier when I realized that Staples had almost as much tech stuff. Staples staff answers all my dumb questions clearly and never tries to oversell.
Or if you’re in Canada: London Drugs actually has decent service in their computer dept
Frequent sales and stock too
Seconded. This seems like a gamers nexus story ready to happen.
I made the mistake of buying a 14tb external drive there that I needed that day and couldn’t afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was “all scratched up” because it has the crappy piano black finish you can scratch with your nail.
Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be
Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.
Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.
It’s likely intentional. What’s the point of a good reputation if you don’t milk it for profit? Bestbuy alternates between good and bad. Build a good reputation, the cut corners for profit for several years until people notice while banking that profit. Then restart the good reputation.
Credit Card Charge back.
They already did. See the top of their post
Did you report doordash to the police?
This does seem like an important step. Like yeah, absolutely report this to the vendor but a theft also occurred so at least get a file going. Providing a police file # might have been enough to get them to refund as well
Nobody should ever EVER buy anything or do anything from best buy. They will fuck you over and they pry on non tech people into making them buy overpriced garbage.
Best Buy is the worst about this stuff! I’m still bitter bc a few years back they delivered a brand new washing machine that didn’t work. I asked them to come back and pick it up to exchange it for something else and their pick up crew didn’t record that they took the machine back. Luckily they left me a slip showing they picked it up. But it still took me 9 months of fighting with the store to get a refund and I was accused by the manager of creating a “loss issue.” After they finally refunded me they still charged me a pro-rated amount for having the warranty for 9 months bc they didn’t cancel it the same week they picked up the machine.
What worked for me was to go to a different Best Buy store (bc the manager was a dick) and show them the evidence in person and ask for help to resolve or escalate the issue.
But it still took me 9 months of fighting with the store to get a refund and I was accused by the manager of creating a “loss issue.”
9 months?
I mean, does your country have strong customer protections? I know some countries don’t and you’d have to deal with the merchant. But if your country does have consumer protections, you probably should’ve filed a dispute, because they have to be filed within 60 days in the banks I’ve used, so I would not have waited that long because that’s kinda just gambling on the store playing nice.
I immediately reported it to my bank and disputed the charges. After 60 days they recharged me because they sided with Best Buy stating that I had actually received the machine, and it was now up to the company to provide a refund based on their policy (thanks Chase!)
Chase
Oh my fucking god. That’s my bank right now.
😖 (Am I fucked?)
Chase is an awful bank so be ready to fight them too. I am still upset about the money they siphoned from my account after taking over a regional bank here. I would change banks when you are able to. I wish you good fortunes.
I hope you did report the matter to the police regardless?
I hope you reported bestbuy to the police - or at least your bank.
The 100% won’t do a damn thing.
Doesn’t matter, you need the report as proof for the chargeback.
No you don’t, I have issued chargebacks absent any police report: All you need is proof.
Correspondences proving what OP said is sufficient.
You know they’re just going to drown you in “civil matter” shit as soon as you try.
The cops won’t actually do anything, but you will have a case #. Theft is a crime, and crime should be reported.
I had a bad experience with the police with a, in my view, an unjustified arrest a few years ago. Not to mention, cops didn’t do anything when someone strong-arm robbed my mother. Nor when someone stole her identity, even when she has a possible address and phone number of the perp. Nor when that time someone was banging on my door in the middle of the night, either harassing us, or potentially trying to break in (my parents run a small bussiness, so perhaps it’s someone with a grudge that found our address), I called the police and those people banging on my door left right before the police came, possibly because they saw the cops coming, I had a video of them sitting on my doorsteps for half an hour, trying to peek in the house, through the mail slot and the windows, and just aggressively banging on the door every few minutes. Its not soliciting either, they didn’t have a clipboard or anything like that. So anyways, they left before the police came. I told the officers what happened, I said I had a video. My whole family was home and they also explained the same thing. The cops just said something along the lines of kparaphrased): “So they didn’t break in right?” and wouldn’t even take the videos we have to just store in it their database for future references. Like I wasn’t even asking them to investigate, just to record it into the police records. They wouldn’t care. They said we shouldn’t have called because “no crime have occured”. I mean, like: two complete strangers stood outside my house in the middle of the night and banged on the door for half an hour that’s fucking harassment. I have a video, and they won’t even take it.
So I ended up just saying “Sorry to bother y’all, have a good rest of the night” so I don’t get shot, but deep inside, I just felt like shit for even bothering to call. Like good thing they didn’t actually try to break in, but what if they had?
And can I mention how they took like 30 minutes to respond to a possible home invasion? (well I know they didn’t end up breaking in, but they could have)
So after all this, seeing someone in police uniform gives me PTSD (not literally ptsd, but you know what I’m saying). In my city, there are no “online reports” yet, I have to go to a police station or call for them to send an officer to take the report. Nah fam, that’s just gonna be “it’s a civil matter, please don’t bother us again”. Besides, I never even obtained possession of the item, it arrived on a neighbor’s doorsteps very briefly, and never really left the posession of the driver. So it’s really the driver stealing from Doordash, Doordash failing to fullfill their agreement with BestBuy, and BestBuy failing to fullfill their agreement with me.
I would probably have to actually try talk to the police if the Bank fucks with me. But until then, I’m trying to minimize police contact as much as possible given the um… recent unstable political situation here in the US.
If I got robbed in ths street, that’s a different story. The police would probably at least file the report. But not getting a package? The cops would laught in my face and tell me to contact the merchant and/or the financial institutions first.
File a police report. Your bank isn’t going to help you without it.
I might have to, ugh. But at least I tried dealing with BestBuy first so now the cops can’t just say “civil matter” and tell me to get out.
Its a last resort for me, I wouldn’t go to the police as a first option. I try to exhaust other options first.
Fuck the police. Adding them to any situation is guaranteed to make everything worse.
But, sadly, if the bank requires the report it is the only option.
Someone stole your purchase, police should never call that a civil matter. Cops aren’t going to help anyway, but without the police report neither is BB, DD and ultimately your bank because the lack of getting police involved makes it look like you are committing fraud. Get the police report and get it to your bank before the back concludes their investigation because it’s harder to reopen one once it’s closed.
