It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.
JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.
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I love my subaru outback. It’s a great car. It does all the car things exceptionally well. It holds a lot of stuff. Snow, mud, fuck you it’s all pavement to me baybeee.
I fucking hate my Outback’s climate control, entertainment, map, and information screen. I understand newer models have improved slightly. It’s still awful. The only good thing about that fucking screen is that I can turn everything on from my phone. Literally every other function is awful to try to access and use while you’re driving.
2018 Impreza Base here. Manual ac controls (where, how fast, how hot), but the touchscreen infotainment is still AIDS. Several seconds from press to recognition. I need the screen to actually do stuff when I press it, not leave me guessing if I hit it right. If they can’t put a faster cpu, they need to have programmers that can optimise these units so they run responsively. There’s no excuse for that legendary input lag.
Good car though, other than that.
Got a '24 outback late last year. For the most part I love it-it’s comfortable, holds my giant dogs and it’s way better to drive in bad weather than my previous car.
I’d read reports on subaru forums that infotainment was bad, so my expectations were low. But even basic stuff isn’t functional. It has gotten less responsive over the months (reminder: we’ve had it just barely a year). The screen has several seconds of lag with every touch, and sometimes controls just don’t work at all. I don’t like that we have to use it for temperature control, and android auto integration is clunky (though that may not be Subaru’s fault).
Add that to the horrifying data collection practices and it makes me question ever getting a Subaru again.
Is it possible to get some kind of firmware update that you may not have received?
kagis
This Reddit thread makes it sound like you need to manually do it or the dealer will do it as part of the regular maintenance. Not sure if this is specific to that model year.
https://old.reddit.com/r/Subaru_Outback/comments/18cjt00/software_update_december_2023/
And
The people there are also complaining about the touchscreen instead of physical controls.
Hey good catch! I’ll try to ring my dealership to see if I can get that checked out during my next oil change visit.
Thanks
I just bought a forester a few months ago, and my 2 stipulations on the cars I was looking at were all-wheel drive because I live in snow country, and a car no newer than 2018 (IIRC) because that was the year car companies largely switched from manual controls to a 16-inch screen with everything, including climate control, accessed from an app.
When I was talking to the guy at the dealership I bought it from and mentioned how much I disliked the new screens, he outright said, “Yeah, a lot of people don’t like them.”
Similar complaint here. We were ready to replace our 2011 outback and decided it would make sense to get something at least a bit more modern. Loved our outback, and honestly would have bought another if it weren’t for that damn screen.
After getting a gander at that thing, we seemingly confused (or probably just disappointed) our salesman by insisting we wanted the most simple, stripped-down style console they had to offer. Apparently we’re not the most common customers, but i know I’m kinda weird so fair enough. After he went back inside to find out which models they had on the lot that might fit that description, the only one that had a “simple” console was the base model Forester. It was just not enough to transition over from our comfy 6-cyl beast that just had a 6-cd changer with a 1-inch-tall screen and an aux jack, but everything was operated by buttons. Even the rear view mirror had a clever backup camera integrated into it. Makes more sense that way, imo. It was everything we needed and only a smidge more.
I really wish we could have just bought a newer model of the exact same car feature-wise… That outback was a great car 🙂