Yes, discord is for chatting, that’s correct. It’s not a tech support platform, nor is it a documentation repo, yet people commonly try to use it as such.
I think discord is great for the technical support side of things. It gives you a chance to talk through a problem in real time with someone more knowledgeable and ask follow up questions without waiting hours for a reply lile frequently happens in support forums. That being said it should absolutely not be the repository for documentation.
The problem with using it for real time tech support is that when someone else comes along with the same problem, they have to search chat logs and hope they can find the thread where the issue was mentioned/fixed. Forums are much better at making past information accessible, but you’re right, a chat client like discord is better for quick response times. It’s a trade-off I suppose
Why should different chat programs be used for different purposes?
The whole idea is to… chat.
I guess you’re the kind of guy who has multiple phones when 1 would work perfectly well.
Yes, discord is for chatting, that’s correct. It’s not a tech support platform, nor is it a documentation repo, yet people commonly try to use it as such.
I think discord is great for the technical support side of things. It gives you a chance to talk through a problem in real time with someone more knowledgeable and ask follow up questions without waiting hours for a reply lile frequently happens in support forums. That being said it should absolutely not be the repository for documentation.
The problem with using it for real time tech support is that when someone else comes along with the same problem, they have to search chat logs and hope they can find the thread where the issue was mentioned/fixed. Forums are much better at making past information accessible, but you’re right, a chat client like discord is better for quick response times. It’s a trade-off I suppose