Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

  • Sterile_Technique@lemmy.world
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    1 year ago

    “Hi thank you for holding, this is–”

    “Please hold while your client becomes available. This service brought to you by Google No-U…”

    Staticy jazz music

    • deweydecibel@lemmy.world
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      1 year ago

      Then they hang up.

      I’ve worked in a call center before and these things are not new at all. They’ve been around for a while, and at least in the place that I worked at, if the caller does not respond within the first 30 seconds, you’re allowed to hang up on them and move on to the next person waiting in line.

      • modeler@lemmy.world
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        1 year ago

        Which, will also hurt the call center manager, until they hire enough staff to answer the fucking phones in less than 30 minutes.

    • frunch@lemmy.world
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      1 year ago

      “Thank you for holding, sir. What may i do for you?”

      "Actually, could you put me back on hold, that jazz station is lit "