Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

  • deweydecibel@lemmy.worldEnglish
    0·
    1 year ago

    Then they hang up.

    I’ve worked in a call center before and these things are not new at all. They’ve been around for a while, and at least in the place that I worked at, if the caller does not respond within the first 30 seconds, you’re allowed to hang up on them and move on to the next person waiting in line.

    • modeler@lemmy.worldEnglish
      0·
      1 year ago

      Which, will also hurt the call center manager, until they hire enough staff to answer the fucking phones in less than 30 minutes.