• valkyre09@lemmy.world
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    3 days ago

    I used to ask customers to unplug their modem, tell me were the pins on the plug all brass or did it have black tips so I knew which model they had.

    In reality I just wanted them to turn the damn thing off and on again

    • LifeOfChance@lemmy.world
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      2 days ago

      This is a really solid solution. Everyone knows about the "did you turn it off and on again? " trope so instead of them pretending or what not you make them feel like they’re problem solving with you.

    • ByteOnBikes@slrpnk.net
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      3 days ago

      I used to say I wanted to test an idea, open up a terminal, run some basic commands like ls and grep. Then ask them to do a restart so none of my tests would “cause a conflict”.

      Works constantly.