XMSirius just changed their terms and subscriptions are no longer cancelable or refundable starting 3/15/24, even if you sell your vehicle and have no way to use the account.
That’s absurd and untrue. They’re decreasing when you can get a prorated refund. So (aside from a initial window) when you cancel midterm you don’t get money back. That’s not great but that’s a far cry from removing the ability to cancel a subscription.
They’re already being sued for their cancelation process being an utter pain in the ass, removing the ability to cancel would be tossed out immediately.
CANCELLATION, CHANGES TO YOUR PLAN AND REFUND POLICY
a. Your Right to Cancel: You may cancel your Subscription purchased directly from us, including any free trial period, at any time to avoid future charges.
HOW TO CANCEL
a. If you purchased your Subscription directly from us:
Monthly Billed Audio Plans: If you cancel a monthly billed Subscription within seven (7) days of the start date of your Subscription, your Subscription will terminate immediately and any fees paid are eligible for a pro-rata refund
Non-Monthly Billed Audio Plans: These are Subscriptions that renew and bill for periods longer than one month, e.g. quarterly or annually billed Plans. If you cancel a non-monthly billed Subscription within thirty (30) days of the start of your Subscription or each subsequent renewal charge, your Subscription will terminate immediately and fees paid for that Subscription Period are eligible for a pro-rata refund
All Subscriptions may be cancelled by phone by calling the phone numbers below: […]
In addition, you may cancel by using our online chat feature as follows […]
If you purchased a Subscription not from us but instead through an External Service. You must manage and cancel your Subscription directly with that External Service.
but no refunds past 30 days into a longer-than-one-month term. pay by the year, cancel 6 months in, you’re out half of what you paid. not even converting the ‘used’ time into a shorter appropriate length term (like a six month plan or 2 quarterly ones…) and refunding some if it…
it’s robbery.
cable companies in the u.s. do the same shit, now. no prorated refunds–even on normal monthly billing.
You get ample opportunity to try the service you’ve paid for, usually at a cheaper bulk price vs monthly, and to decide you don’t like it and refund your purchase. Beyond the 30 days is just you changing your mind and going back on a deal you made.
Why should the company have to come up with a refund just because you later decided you didn’t need/want as much as you’d bought?
If it stopped working after the 30 days, sure you should be able to get a refund; but just because you decided you don’t want it anymore? Most retail stores have a 30day refund window… Beyond that is an added courtesy
90 days is pretty standard. But also, retail stores are selling goods. Not wanting to accept goods that have been used for over a month is more reasonable than not wanting to refund a service that’s not going to be utilized.
All that section says is you have to explicitly cancel the service yourself. Selling the vehicle you use the service in and not using it via another vehicle/device doesn’t cancel the service for you.
This is so you can’t sell the vehicle then, 6 months later when you realize you’ve still been paying for a subscription, demand a refund for the service you didn’t/couldn’t use anymore but hadn’t actually cancelled.
That’s absurd and untrue. They’re decreasing when you can get a prorated refund. So (aside from a initial window) when you cancel midterm you don’t get money back. That’s not great but that’s a far cry from removing the ability to cancel a subscription.
They’re already being sued for their cancelation process being an utter pain in the ass, removing the ability to cancel would be tossed out immediately.
This makes much more sense.
It’s word for word what they said in the mailing. I already threw it out so believe what you want. I really don’t give a s***.
You didn’t even post a source.
Are you getting this from some mail flyer or something?
https://www.siriusxm.com/customer-agreement-mar-15
…so, you can cancel, and you can get a refund…
but no refunds past 30 days into a longer-than-one-month term. pay by the year, cancel 6 months in, you’re out half of what you paid. not even converting the ‘used’ time into a shorter appropriate length term (like a six month plan or 2 quarterly ones…) and refunding some if it…
it’s robbery.
cable companies in the u.s. do the same shit, now. no prorated refunds–even on normal monthly billing.
Honestly I think that’s perfectly fine.
You get ample opportunity to try the service you’ve paid for, usually at a cheaper bulk price vs monthly, and to decide you don’t like it and refund your purchase. Beyond the 30 days is just you changing your mind and going back on a deal you made.
Why should the company have to come up with a refund just because you later decided you didn’t need/want as much as you’d bought?
If it stopped working after the 30 days, sure you should be able to get a refund; but just because you decided you don’t want it anymore? Most retail stores have a 30day refund window… Beyond that is an added courtesy
90 days is pretty standard. But also, retail stores are selling goods. Not wanting to accept goods that have been used for over a month is more reasonable than not wanting to refund a service that’s not going to be utilized.
Since you edited to add a section of the terms:
All that section says is you have to explicitly cancel the service yourself. Selling the vehicle you use the service in and not using it via another vehicle/device doesn’t cancel the service for you.
This is so you can’t sell the vehicle then, 6 months later when you realize you’ve still been paying for a subscription, demand a refund for the service you didn’t/couldn’t use anymore but hadn’t actually cancelled.
There’s nothing nefarious here.
30 days. That’s the window, then you’re stuck.
What is this, some public relations firm for XM?