A Florida woman was charged after police said she threatened an insurance company with the phrase "delay, deny, depose."An arrest affidavit obtained by WFLA said the FBI contacted the Lakeland Police Department on Tuesday with information about an alleged threat.According to the affidavit, 42-year-o...
This was not really a threat and let’s be honest because of the power difference this lady is facing actual jail time
I haven’t even made a single comment thus far about what she said, but I absolutely get why she said it. The fact that she’s facing jail time is absurd.
the worker faces nothing.
What we say to others can and often does have an effect on their mental health. Being forced to sit and take abuse and harassment with no recourse isn’t “nothing”. bffr
As I explained, it is a win if CSR don’t want to work for the company unless they are paid more
That’s not how the real world works, though. The majority of us are forced into our jobs because they need money to exist. Even if they wanted to leave, the job market fucking sucks. Not to mention, a lot of the jobs that exist are at other, equally shitty companies. Not much of a choice there.
Making an obvious statement out of frustration is not berating.
Again, I neither said nor implied that it was. I made it pretty clear that I was responding to this specific statement:
Their frontline workers should take the brunt of what the public feels.
The result of getting “the brunt of what the public feels” inherently includes being berated, insulted, ect. I’m sure you’ve experienced as a CSR; as have I. Countless times.
I mean you are really just siding with the corporation under the guise of protecting the CSR agent.
I’d love to hear you elaborate on this claim. It certainly is an interesting one.
My entire point is that I believe (most) people, CSRs in particular, simply deserve to be treated with respect… even when the conversation is about a problem that upsets you. It’s not exactly a complicated argument; nor is it much to ask for.
Now that I think about it, not even one of my points was actually addressed in your response. Nice try, though!
I haven’t even made a single comment thus far about what she said, but I absolutely get why she said it. The fact that she’s facing jail time is absurd.
What we say to others can and often does have an effect on their mental health. Being forced to sit and take abuse and harassment with no recourse isn’t “nothing”. bffr
That’s not how the real world works, though. The majority of us are forced into our jobs because they need money to exist. Even if they wanted to leave, the job market fucking sucks. Not to mention, a lot of the jobs that exist are at other, equally shitty companies. Not much of a choice there.
Again, I neither said nor implied that it was. I made it pretty clear that I was responding to this specific statement:
The result of getting “the brunt of what the public feels” inherently includes being berated, insulted, ect. I’m sure you’ve experienced as a CSR; as have I. Countless times.
I’d love to hear you elaborate on this claim. It certainly is an interesting one.
My entire point is that I believe (most) people, CSRs in particular, simply deserve to be treated with respect… even when the conversation is about a problem that upsets you. It’s not exactly a complicated argument; nor is it much to ask for.
Now that I think about it, not even one of my points was actually addressed in your response. Nice try, though!