• CrowAirbrush@lemmy.world
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    7 months ago

    The reason i don’t switch is because the price is fair enough and i have less connection issues compared the all the others we have available.

  • TachyonTele@lemm.ee
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    7 months ago

    Welp, the gig is up. After all of these years we’ve been publicly pretending otherwise… these companies have finally seen through our charade. We no longer need to excitedly whisper to eachother in basements and bars, and other locals in the shadows, tales of how our local Internet service providers always go above and beyond for each and every one of us. Now they know we think of them not only as a part of our family, but also as one of our children, as kin, and with more esteem than our elders. Truly we are a blessed people. The future is bright my brothers, we can now rejoice openly in the sun the ISPs shine down unto us.

  • MeekerThanBeaker@lemmy.world
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    7 months ago

    The reason I haven’t switched is because I have no real alternatives. I could try a wireless service, but it would likely be a downgrade as signal is not the greatest in my area.

  • andallthat@lemmy.world
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    7 months ago

    if you want to listen to 35 minutes of annoying music, press 1. If you want to get insulted personally by an operator stay on the line

    • I Cast Fist@programming.dev
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      7 months ago

      if you want to get insulted personally by an operator stay on the line

      20 minutes later, a robot voice - Please wait, our attendants are busy. You are very valuable to us.

    • Codex@lemmy.world
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      7 months ago

      Every 5 minutes, at max volume:

      YOUR CALL IS IMPORTANT TO US. ALL AVAILABLE OPERATORS ARE HELPING OTHER CUSTOMERS. PLEASE STAY ON THE LINE.

      2 minutes later:

      DID YOU KNOW <COMPANY> IS WORKING TO SAVE CUSTOMERS LIKE YOU MONEY? UPGRADE YOUR PLAN TO ULTIMATE TODAY AND SAVE! YOU CAN ADD BASIC CABLE TO YOUR INTERNET PLAN FOR FREE FOR 3 MONTHS. MAKE ANY SOUND AT ALL TO LEAVE THE SUPPORT QUEUE AND SPEAK WITH A NEW ACCOUNT SPECIALIST RIGHT AWAY.

      returns to playing compressed elevator music through an old can

      • dan@upvote.au
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        7 months ago

        And “we are experiencing higher than average call volumes. Please continue to hold”. Every single time you call. That’s not how averages work!

  • TheGrandNagus@lemmy.world
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    7 months ago

    Lol

    I’ve only had one ISP with excellent service, and it was a small family-run one. It was pretty expensive, too. The rest have ranged from “ok I guess” to “oh my god, I vow never to deal with these shitcunts again for the rest of my days”.

    Besides, logically, if the ISPs really were a pleasure to deal with, then surely making it easy to switch would be welcomed, no? People would see how good your service is then switch to you.

    Curious. Almost like they’re chatting complete and utter bollocks.

  • x00z@lemmy.world
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    7 months ago

    The only reason I take their customer service up my ass is because it always sucks no matter what ISP I use.

    • ThePowerOfGeek@lemmy.world
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      7 months ago

      The only reason I do it is because I have no other choice. For me it’s either suffering with Comcast or using extremely shitty DSL (which is too slow for me to do my job properly). I live in a suburban area, but for some reason, my neighborhood has only one high speed option. And I know there are plenty of other people all over the country in the same predicament.

  • philpo@feddit.org
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    7 months ago

    TBF they are right in my case. I pay for my ISPs small business offer, which is the former state own ISP, because they are the only ones who get me proper customer service in a reasonable time. (With 8h next business days. I could live with a few days. But it’s that or 4-8 weeks) And I need a static IPv4 which none offers for non-business customers anymore.

    Damn. But that bill makes me cry every fucking month. Even fucking Starlink would be cheaper,but I do would get offline before giving money to Elon.

  • COASTER1921@lemmy.ml
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    7 months ago

    Unfortunately the next administration will likely agree with the ISPs on this. To an extent T-Mobile and Verizon 5G home internet has genuinely shaken up the industry. As long as low latency isn’t a requirement of yours they’re quite good. For me they offer higher upload speeds than my local ISP monopoly with similar download speeds.

    • Joelk111@lemmy.world
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      7 months ago

      The same issue is true with starlink though. So many in rural areas, and even some not-so-rural areas, have starlink as their only real option now. I love what starlink has done for rural internet access, as someone who had dial up (yes, not even DSL) up until 2018 when I moved. However, it’s still a monopoly, and that’s concerning. Starlink can essentially charge whatever they want for their service and have a market for their product. That’s sorta scary to me.

      • Shardikprime@lemmy.world
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        7 months ago

        I literally couldn’t care less when it is actually cheaper and infinitely better than any option we have here.

        Who knows, maybe the other companies will think on the money they lose not being useful to customers and provide a better product, but for now, up to the point that is convenient to me as a customer, Starlink is fucking awesome 😎