• Bonehead@kbin.social
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    1 year ago

    The service charge is not a tip or gratuity, and is an added fee controlled by the restaurant that helps subsidize the staff wages so that management doesn’t have to while still seeming to have reasonable prices on the menu. Also, management takes a cut as it subsidizes their wages too.

    Edit: I get why this upsets some people, but the downvote button is not a disagree button. I merely restated the restaurant’s explanation in plain language. I’m not agreeing with it…

    • fishos@lemmy.world
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      1 year ago

      Except you’re wrong. It is a tip because the tip is the service charge. The tip specifically is “we pay them less than minimum wage and your tip covered the rest of their service cost”. A tip AND a service charge, especially a service charge not levied because there were X+ people at the table, is double dipping on the tip. Both fees are for the same thing. Either increase prices or increase the tip(or pay your workers fairly and don’t expect me to subsidized the rest with these secret fees). Make them upfront and honest. This isn’t. This is a perfect invitation to say “you already charged me for the service, so no tip is needed, because that’s what it is for”.

        • fishos@lemmy.world
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          1 year ago

          Nice reading comprehension. The TIP is a service charge. You got that backwards buddy. So a service charge and a tip is service charge x2. Or you’re admitting that a tip is only for “above and beyond thanks”, in which case it’s not mandatory and this is again a scam.

          • Rivalarrival@lemmy.today
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            1 year ago

            A tip is money paid directly to the worker providing the service. The restaurant can’t keep any part of it. They are not taxed on it, either as sales tax or income tax. That money is only counted as income to the worker.

            This service fee was subject to sales tax. It will also be subject to income tax by the restaurant. The restaurant gets to keep as much of it as they want.

            “Mandatory gratuities” are tips that the restaurant obligates the customer pay to the waitstaff. Where these are charged, you are not allowed to stiff the waitstaff. The restaurant cannot keep any part of that gratuity.

            Tips/gratuities and service fees are not the same thing at all.

            • fishos@lemmy.world
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              1 year ago

              I’m not talking the law, I’m talking what the tip actually is in practice. It’s the service charge. You’re paying for the server to serve you. The tip isn’t for the food. It for the server serving. Just because you’ve been conned and guilted into accepting this as normal doesn’t make it right. And just because it’s taxed doesn’t mean it’s still not extra income to the resturaunt. Would it be ok if I mugged you but paid taxes on the money and gave it a cutesy name?

  • 𝕽𝖔𝖔𝖙𝖎𝖊𝖘𝖙@lemmy.world
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    1 year ago

    Why have a service fee at all then?

    Just raise the prices and use the extra income to pay the employees better if that’s really your intention.

    People won’t get upset about the tip on top of it if you don’t already have a “service charge” sectioned off in the receipt.

    • Aceticon@lemmy.world
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      1 year ago

      It’s so that they can deceitfully advertise prices which are lower than the real price.

      I believe this is totally illegal in the EU (because they’re obligated to list prices and all charges, fully, upfront and that even includes taxes) but I guess that in the US there are States were it’s either not illegal or has never been challenge in court.

      • DefederateLemmyMl@feddit.nl
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        1 year ago

        I had a service charge like that added in Rome once. It is most likely illegal, but Rome is a pretty lawless place as it is where everybody tries to scam you all the time, so I didn’t bother spending time arguing it and getting all worked up about a couple of euros during my holiday, just avoided the place thereafter. I know that’s probably what they’re counting on …

        • Nahdahar@lemmy.world
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          1 year ago

          In my country (in the EU) usually if a service charge is added on top of the order, it’s because that particular place doesn’t accept tips.

          • DefederateLemmyMl@feddit.nl
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            1 year ago

            That would be illegal in the EU country where I live (Belgium). Here the rule is that the advertised price must always include any mandatory charges, like VAT and service charges, so that advertised price = price the consumer would have to pay.

            Source: https://economie.fgov.be/nl/themas/verkoop/prijsbeleid/prijsaanduiding

            Translation:

            Price indication

            Companies offering goods or services must indicate the price in writing in a legible, visible and unambiguous manner.

            The price is the total price to be paid by the consumer, including VAT and all other taxes or services that the consumer is obliged to pay extra. These prices are stated at least in euros.

            • UnderpantsWeevil@lemmy.world
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              1 year ago

              That would be illegal in the EU country where I live (Belgium).

              Further evidence that America isn’t a legal country.

    • UnderpantsWeevil@lemmy.world
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      1 year ago

      Yeah, it looks like this person just went to an overpriced restaurant.

      Dining at the Ritz and then throwing a fit over your bill is… idk, man. Maybe you should have walked out before ordering a $6 glass of lemonade.