Bastian told CNBC's "Squawk Box" on Wednesday that the carrier would seek damages from the disruptions, adding, "We have no choice."
  • Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million.
  • The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline.
  • Bastian, speaking from Paris, told CNBC’s “Squawk Box” on Wednesday that the carrier would seek damages from the disruptions, adding, “We have no choice.”
  • kbin_space_program@kbin.run
    0·
    3 months ago

    Please go read up on how this error happened.

    This is not a backwards compatibility thing, or on Microsoft at all, despite the flaws you accurately point out. For that matter the entire architecture of modern PCs is a weird hodgepodge of new systems tacked onto older ones.

    1. Crowdstrike’s signed driver was set to load at boot.
    2. Crowdstrike’s signed driver was running unsigned code at the kernel level and it crashed. It crashed because the code was trying to read a pointer from the corrupt file data, and it had no protection at all against a bad file.

    Just to reiterate: It loaded up a file and read from it at the kernel level without any checks that the file was valid.

    1. As it should, windows treats any crash at the kernel level as a critical issue. and bluescreens the system to protect it.

    The entire fix is to boot into safe mode and delete the corrupt update file crowdstrike sent.