The issue is that Spotify is a private corporation. Making something OSS is not in their interest, only using something OSS is.
The only reason why they are even considering refunding purchases, is because they created a shitstorm large enough to become a large blip on FTC’s radar. Not to mention potential class-action suits. They settled on the fastest and least painful method, albeit after a ton of threats
The issue is that Spotify is a private corporation. Making something OSS is not in their interest, only using something OSS is.
The only reason why they are even considering refunding purchases, is because they created a shitstorm large enough to become a large blip on FTC’s radar. Not to mention potential class-action suits. They settled on the fastest and least painful method, albeit after a ton of threats
Refunding a shit ton of money to give up on a product and tank customer satisfaction is not in their interest either.
Of course, but that implies that the people behind Spotify aren’t shortsighted capitalists, only keeping immediate monetary gain in their perspective
Customer satisfaction seems to matter less and less in this day and age. Most people have fully accepted the corpos treating them like garbage