• AbidanYre@lemmy.world
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    4 months ago

    Refunding a shit ton of money to give up on a product and tank customer satisfaction is not in their interest either.

    • dinckel@lemmy.world
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      4 months ago

      Of course, but that implies that the people behind Spotify aren’t shortsighted capitalists, only keeping immediate monetary gain in their perspective

    • bionicjoey@lemmy.ca
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      4 months ago

      Customer satisfaction seems to matter less and less in this day and age. Most people have fully accepted the corpos treating them like garbage