• Norgur@kbin.social
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    6 months ago

    Close as “won’t fix”. Easy. That’s what their customer service does to your ticket, too, if it’s too much to handle, so…

    • xantoxis@lemmy.world
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      5 months ago

      These bugs are always opened by IC developers who need help and have little agency. So,

      Closed “won’t fix” with note

      Contributions accepted if you want to deliver the fix. If you are not in a position to dictate to your employer how your time is spent (and, if so, I understand your problem) please report to your manager that you will be unable to use this software without contributing the fix. Alternately, switch to [competitor]. Your manager should understand that the cost to the company of contributing a fix for this bug is less than the switching cost for [competitor]. I wish you luck, either way.

      And then make the above text a template response, so you don’t have to spend your time typing it more than once.