• When they say “I can’t do that without a manager’s approval” in response to your service query.

    • When you know the manager personally and just need to chat but can’t find them.

    • When an employee has seriously fucked up.

        • mojofrododojo@lemmy.world
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          6 months ago

          I’ve worked in food service. people have no idea how grueling and cruel it is. I don’t overly bitch about the bad service, but go out of my way to highlight the good.

      • wolfpack86@lemmy.world
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        6 months ago

        I did this at a restaurant on the way out, stopped a guy and asked if he was the manager. He immediately got a look of terror in his face as he said yes.

        I told him I just wanted to compliment the waiter…