Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • Altima NEO@lemmy.zipEnglish
    0·
    29 days ago

    Ai hallucinates to fall much to be useful.

    If you’re gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.