Dell has got to be one of the most frustrating companies that put out a linux laptop. They put out a laptop certified for ubuntu but then never support newer releases. A big part of their hardware is always proprietary drivers like webcam, fingerprint reader etc… Then you update to a new LTS release because lets be serious 20.04 at this point is going to sunset in a couple of years… However after you update the webcam stops working, or some other hardware stops working. Then you are constantly troubleshooting to get it working and every kernel update it breaks again. If you ever did ask support they will just tell you to go back to 20.04 image from dell. Not to mention all their OS tools are made for windows even the ones for making linux recovery images… like WTF! I am two years in on this laptop and I am just getting rid of it I cannot put up with this nonsense anymore from them.
Considering that you are not using their software, was the laptop worth the premium you paid for it, vs buying from Clevo directly?
I figured the hardware and software coming from the same vendor would yield the best results, and wanted to support a company that supports right-to-repair, and Linux in general. But ultimately I found Pop!_OS buggy and had performance issues, so I’m not using their OS, and their firmware is causing issues with my SSD, so I’d like to be off of it as well (but was told "there’s no process for reverting to the proprietary firmware“ for the specific model I have). I could have bought a Clevo directly, saving hundreds of dollars, and probably had a better working machine.