• apfelwoiSchoppen@lemmy.world
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    3 months ago

    Call centers have been axed or trimmed at many places, including IKEA, Duolingo, Best Buy, etc. Who wrote this, the Wizard of Oz?

    • Sandbar_Trekker@lemmy.today
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      3 months ago

      Looks like the research was only looking at Denmark:

      economists Anders Humlum and Emilie Vestergaard looked at the labor market impact of AI chatbots on 11 occupations, covering 25,000 workers and 7,000 workplaces in Denmark in 2023 and 2024.

      • apfelwoiSchoppen@lemmy.world
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        3 months ago

        “Research” in want of a conclusion, at least from the article’s perspective. Card stacking fallacy at work.