For medications I take regularly, United Healthcare will only cover medications for a limited time before you have to start getting them from their mail order pharmacy, OptumRx. Wouldn’t be a big deal if Optum could get their shit together long enough to get my meds to me without gaps in my supply.

I’ve had repeated calls with them and even discussions with my HR at work - which it’s fucking ridiculous that I should have to discuss any part of my healthcare with my non-medical-field employer, but that’s a whole rant on its own… I just get fed some bullshit about how using a mandatory Rx provider saves money. Told HR I know our company had ~$20 billion in revenue last year so we aren’t hurting, and I didn’t give two shits about saving money for an insurance company, so they’d need to find a different justification. Basically the only option I had to go with if I wanted to use my own pharmacist (that I can literally see across the street from my bedroom window) and didn’t want gaps in my prescription supplies was to pay out of pocket for my meds, so I guess that’s what I’m stuck with for now.

Thanks for coming to my TED talk. Just needed to vent somewhere.

PS - anyone hiring for Network Operations Techs?

  • dhork@lemmy.world
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    8 months ago

    I’d like to respectfully suggest that sending a chat to a customer service representative with a physical threat to a building (with your real name attached, no less) might not have been the best tactic to get your concerns addressed. Yes, we all know you are frustrated and were joking about it, but I don’t think the FBI will be as amused as we are. At least you’ll get your meds on time while in custody.

    • Confused_Emus@lemmy.worldOP
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      8 months ago

      I didn’t send them a threat. Mistr isn’t associated with United Healthcare/Optum. I was making an expression of frustration to someone who would likely understand since I’m sure I’m not the first person they’ve had to help with this insurance provider.

      • FartsWithAnAccent@fedia.io
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        8 months ago

        That was still pretty stupid and you might very well end up in trouble for making a threat like that. Not a great way to communicate frustration. If you don’t get in trouble, consider yourself lucky and find a better way to express yourself in the future, things like that can be taken very seriously and ruin your life.

      • dhork@lemmy.world
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        8 months ago

        Doesn’t matter if it was a threat to them or not, it’s still a threat. I’m sure it’s been reported. Sorry.

        If anything, a single isolated threat meant in jest may fuck your life up more than being a legit asshole. If you have a pattern of threats like this, the authorities will be forced to charge you with something, and you will at least know they are paying attention. But a single threat probably just places you on some list, and you’ll never know you were placed on it. Who knows where being on that list will fuck you over.

        • Confused_Emus@lemmy.worldOP
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          8 months ago

          Well as long as we’re taking obviously figurative language and interpreting it literally, I didn’t say I was going to send one, I said someone should. So report away.

          • Aleric@lemmy.world
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            8 months ago

            I’m in the United States. Way back in the day, I worked as a bill collector. A customer made a similar comment to me while my supervisor was recording the call, just coincidentally for quality. They reported him to the police and I was later asked to testify at his trial. He was sentenced to six months in jail for making terroristic threats.

            For context, this was shortly after 9/11 so people were on high alert. I doubt anyone at Lemmy is going to report you, we’re just concerned that sort of behavior is going to cause an amount of trouble that later cost/benefit analyses would lead you to regret.

            • Confused_Emus@lemmy.worldOP
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              8 months ago

              Certainly understandable, and I’ve edited the main post to acknowledge the shitty nature of that part of my comments. I think I was just less receptive to @dhork@lemmy.world because of their condescending way of putting it.

          • I_Has_A_Hat@lemmy.world
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            8 months ago

            Ok, so you’re thinking of bureaucratic and corporate entities as if they were human. They are not human. You need to think of them as primal animals.

            Take a silverback gorilla. Something you should never ever do is stare one in the eyes. They take it as a challenge and are very likely to attack you. They don’t really understand or care if you were actually staring at a fly that was near their face, or if you were just “figuratively” staring, or if you meant it as a joke. Do you understand? The gorilla will still Fuck. You. Up. Because, regardless of your intentions, you stared a gorilla in the face.

            The pharmacy company also doesn’t care about your intentions. You said that an act of violence should happen. You gave a method, a target, and clearly have a motive. They will report that to the authorities. Think about how much shit they’d be in if they didn’t and there was someone just a little more unhinged than you who actually went through with it.

            Lastly, it’s just a really dumb and immature thing to say. Wishing death on others because of a mild annoyance is going to make people you’re talking to uncomfortable, because that is not a normal reaction. It sends up a lot of red flags that you are an unstable and dangerous person incapable of controlling their emotions.

            • Confused_Emus@lemmy.worldOP
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              8 months ago

              Yes, you are right. And I have already expressed my mea culpas and understanding it was a shitty thing to say. I’m not really sure what else to say.

              It sends up a lot of red flags that you are an unstable and dangerous person incapable of controlling their emotions.

              All the more reason I would like my meds to not be interrupted by some company’s profit margins.

            • Aleric@lemmy.world
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              8 months ago

              That’s the internet way, though! When provided with criticism, double down on whatever you’re doing in the most melodramatic way possible. Do so doubly if the criticism is well meaning.

              • intensely_human@lemm.ee
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                8 months ago

                The acting like a child part I’m referring to isn’t their behavior here. Writing that comment about the pipe bomb is the sort of thing a teenager does.

    • njordomir@lemmy.world
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      8 months ago

      While I wouldn’t have an ounce of sympathy for UHC and the execs in the healthcare industry if this happened, I agree that threats, no matter where they are sent, are not a smart move. While the people who work there are a bunch of Judas traitors against their fellow Americans, they’re probably just trying to feed their kids. Hope those sheckles will buy their own kiddos some non-UHC insurance. The real devils are the corporate types, the lobbyists, the politicians who take their bribes, and the ones moving money in a way that perpetuates this system.

      There are much more creative ways to wish them ill. I will pray every night that everything they eat tastes like moldy rotten meat left in a car in the Phoenix summer for a week straight. I hope their CEO breaks the world record for most hemeroids on a single person and can’t get any pain meds because he has to go through Optums mail order pharmacy. I hope ants swarm them in their sleep and eat off their limbs until they wake up screaming as a disembodied head and torsoe. I hope they fall asleep on the top deck of the yacht they bought with our healthcare premiums and get so sunburnt their skin wins a baking competition for flakiest croissant.

      This system is absolutely inhumane. I can’t imagine the kind of mental gymnastics a non-narcessist, non-sociopath would have to do to run this kind of business.