The app-based AI chatbot already handles two-thirds of all customer service chats, the company said Tuesday—some 2.3 million conversations so far—with the virtual assistant earning customer satisfaction ratings at the same level as human agents.

How were those satisfaction ratings?

I have only awful experiences with “support chat” bots. If it’s incompetent humans of course it wouldn’t be better. But that’s beside the point.

Is it actually useful or good support?