- cross-posted to:
- technology@lemmy.world
- cross-posted to:
- technology@lemmy.world
Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.