Air Canada must honor refund policy invented by airline’s chatbot
arstechnica.com
Air Canada appears to have quietly killed its costly chatbot support.
  • Vanth@reddthat.comEnglish
    0·
    2 years ago

    Air Canada has some really dumb lawyers. They could have quietly paid the guy a couple hundred bucks and moved on. Now they’re all over the news, showing off how callous and idiotic they are.

    • RedFox@infosec.pubEnglish
      0·
      2 years ago

      I bet they make so much money too…

      Overpaid lawyer 1: Fight this or settle?

      Overpaid lawyer 2: Let’s fight this, I have a good feeling about it…

      Overpaid lawyer 1: This won’t set a precedent or anything right…right…

    • BearOfaTime@lemm.eeEnglish
      0·
      2 years ago

      Right?

      And the customer service benefit they would’ve gotten from just eating a few hundred dollars.

      But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.

    • 520@kbin.social
      0·
      2 years ago

      Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though