sunnie@lemmy.ca to Technology@lemmy.worldEnglish · 1 year agoAir Canada must honor refund policy invented by airline's chatbotarstechnica.comexternal-linkmessage-square10fedilinkarrow-up10arrow-down10 cross-posted to: technology@lemmy.worldtechnology@lemmy.worldnews@beehaw.org
arrow-up10arrow-down1external-linkAir Canada must honor refund policy invented by airline's chatbotarstechnica.comsunnie@lemmy.ca to Technology@lemmy.worldEnglish · 1 year agomessage-square10fedilink cross-posted to: technology@lemmy.worldtechnology@lemmy.worldnews@beehaw.org
minus-squareVanth@reddthat.comlinkfedilinkEnglisharrow-up0·1 year agoAir Canada has some really dumb lawyers. They could have quietly paid the guy a couple hundred bucks and moved on. Now they’re all over the news, showing off how callous and idiotic they are.
minus-squareRedFox@infosec.publinkfedilinkEnglisharrow-up0·edit-21 year agoI bet they make so much money too… Overpaid lawyer 1: Fight this or settle? Overpaid lawyer 2: Let’s fight this, I have a good feeling about it… Overpaid lawyer 1: This won’t set a precedent or anything right…right…
minus-squareBearOfaTime@lemm.eelinkfedilinkEnglisharrow-up0·1 year agoRight? And the customer service benefit they would’ve gotten from just eating a few hundred dollars. But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.
minus-square520@kbin.sociallinkfedilinkarrow-up0·1 year agoNot only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though
Air Canada has some really dumb lawyers. They could have quietly paid the guy a couple hundred bucks and moved on. Now they’re all over the news, showing off how callous and idiotic they are.
I bet they make so much money too…
Overpaid lawyer 1: Fight this or settle?
Overpaid lawyer 2: Let’s fight this, I have a good feeling about it…
Overpaid lawyer 1: This won’t set a precedent or anything right…right…
Right?
And the customer service benefit they would’ve gotten from just eating a few hundred dollars.
But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.
Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though