Had to call a company for support of a $40,000 piece of equipment. They were at first willing to help and asked to FaceTime the call. When I told them I don’t have an iPhone, I was pretty much shut down and told to just call a local repair man. (The repair man, not associated with them, helped me completely over the phone. Didn’t need video or anything)
If that company is serious about conducting professional business for any length of time, they’ll learn better soon enough. In my industry, we still use dialup modems to remotely manage some equipment. You’d be fired for telling a customer to fuck off for not having a specific phone.
Lucky you.
Had to call a company for support of a $40,000 piece of equipment. They were at first willing to help and asked to FaceTime the call. When I told them I don’t have an iPhone, I was pretty much shut down and told to just call a local repair man. (The repair man, not associated with them, helped me completely over the phone. Didn’t need video or anything)
If that company is serious about conducting professional business for any length of time, they’ll learn better soon enough. In my industry, we still use dialup modems to remotely manage some equipment. You’d be fired for telling a customer to fuck off for not having a specific phone.
It’s one of the leading companies in restaurant equipment. Worth a little $750 million. It’s a serious company and they didn’t care.