Just need to vent
20 year career with a major retailer. Had solid career momentum. Living decently well. Never have any issues at the job. I believe I was a good manager who treated people fairly and always went to bat for them when they deserved more. Also, just had my best year, performance wise, ever.
Back in December, as I was getting a receipt validated by security for a drink I purchased, he noticed someone possibly about to walk out with product without paying. I start moving to the side of the exit to make myself visible and just convince the guy to not bother. Not here to be a hero or get someone arrested. Just trying to deter. Have my drink in my hand.
The shoplifter, quite unexpectedly, charges at me. I’m able to turn around quickly enough and brace myself before finally separating. Security grabs the guy and I, in a moment of instinct, grab the security wrap on the item. The shoplifter pushes into me again and punches me in the face. I don’t let go of the product but I just keep saying “just drop it and leave” hoping to end the chaos. Shoplifter lets go, runs back into the store, grabs more product and tries to run out with it. I just get on the phone with 911 as security struggles with the guy. He leaves without product while I’m still on phone.
Today, I get fired because “as a leader” I “acted recklessly”. I got charged, punched in the face and fired. I’m in at At Will state, so my career is gone and now I need to find something else quickly so I can continue to pay the mortgage and rest of the bills a normal family has.
I know people say corporations don’t care about their employees, but I’m just incredibly devastated. I was a damn good employee and it’s all gone because some jerkoff charged at me and corporate refuses to see any nuance in the event.
Your employer has policies for dealing with shrink/theft. They assuredly don’t include confronting the shoplifter. It sucks because you were just trying to act in the best interest of your store. It sucks to lose your job, it sucks to not be given a second chance based on your history. I’m guessing there is probably liability/reputation concerns that is keeping corporate from just giving you a warning. Its not that they don’t care about you, actually it is because they don’t care about you, the dollar value of the risk of lawsuit/bad press became higher than what it costs to replace you.