Standing in line at Publix, 12 people in line, one person working, and the other lady is preparing 20 mobile orders that are for an hour in advance. So we have to stand here for 25+ mins, then we get up there… They have 50+ lunch mobile orders that day. INSANE like WTF? Why do they allow this bullshit? Starbucks locations stopped doing it. Why does Publix allow it? Stand in line like the rest of us. Bullshit man. They wouldn’t even give them another person to make subs, just 1 person for the lunch rush line.
If they’re doing the orders by the time they were received, then it’s no different than standing in a long queue for people to order. It would probably be easier to bring back the number ticketing system, but regardless it should not be different than people coming into the store and standing in line. If they’re doing the mobile orders first, then that’s most likely a contractual obligation that these employees have no control of. No offense, but as a whole society we now expect ourselves to receive service instantly and any form of delay is inconvenient and frustrating. I get it, but patience is a virtue