Maybe they’ve realized it after the fact? Maybe they were regulars there and/or times suddenly changed? Maybe they’re not telling something? I don’t know. As a manager I would’ve just left a number to call to check what’s up, and as visitor this review wouldn’t affect my decision to go there anyway.
It even says “10 min after closing”, so they knew full well it was too late.
Maybe they’ve realized it after the fact? Maybe they were regulars there and/or times suddenly changed? Maybe they’re not telling something? I don’t know. As a manager I would’ve just left a number to call to check what’s up, and as visitor this review wouldn’t affect my decision to go there anyway.