• Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
  • Telorand@reddthat.com
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    2 months ago

    They deserve what they get. Obviously, they didn’t take consumer loyalty seriously, and now they’re reaping the consequences.