One day many years ago I had too many drinks and being stupid and naive and I bought adobe cs5. I still use it on the same computer I installed it a decade ago. Activated and installed only once. Today they revoked the access to it. Clicking the link they say “revoked because purchased from an untrustworthy reseller”
Yeah… untrustworthy reseller, look at the invoice and see who sold&shipped that physical copy…
Contacted support, they said that they won’t do anything about it because it’s EOL.
Moral of the story: don’t do like me. If buying isn’t owning, piracy isn’t stealing. Never give your money to Adobe.
Escalate it to the EU consumer watchdog, they got some real teeth.
https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints_en
Assuming you bought the Italian version because you’re living in Italy.
Best case, you get your money back.
I feel like money back in this instance should also account for inflation.
Nah I think that would be a bit too much. After all OP was able to use the software just fine up until now.
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Then the OP just rented the software.
Adobe should pay more than the inflation-adjusted price - multiples of it, even - so that the repayment is actually punative.
But then those years of ‘EU is harming technology evolution’ propaganda would be wasted, and we can’t have investments like that just go to waste
EU, I belive in you!
Not pirating adobe software is morally and ethically wrong
OP, Louis Rossmann would love to hear your story. He makes videos about anti-consumer shenanigans like this.
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This happened to me last year. Bought a cs4 and cs5 design suites back when they came out. Only ever used on one computer. When i unauthorized my computer and moved it to a new one they wouldn’t authorize it and demanded proof of purchase. I showed those fuckers a paper receipt from 10-15 years ago. They wouldn’t accept it and required additional information to verify i was authorized to purchase the software at the discounted price from an authorized retailer. It took several back and forth before they issued a new cd key instead of reactivating mine.
I suspect the cdkeys were cracked at some point and i just had the unfortunate luck of mine being abused. Would be nice if they didn’t require online authentication for a product i legitimately own though. If they are going to require online authentication then they need a more secure way of generating their cd keys.
I have a lifetime license from another company that got deactivated for similar reasons, and support is useless because they demand information I wasn’t given when buying it from them directly
Companies always think they can get away with this shit and if the small person in this cast etheric customer tries to fight back the company will bully them until they give up
Once this gets media coverage then they’ll shit their pants because they can’t stay in control anymore because it hurts their bottom line
Nothing is going to effectively hurt their bottom line, because they own the market. There are no other viable alternatives to Adobe if you are working in the graphics profession. Everyone, and I mean everyone, in graphic design/visual communication uses Photoshop, Illustrator, InDesign, and Acrobat. If you do any work with designers and receive files from them, you’ll need to use Adobe products in order to access the files and all the information in the files.
This is the sector I work in. There is absolutely no getting away from it, and until someone comes up with a product suite that is better right out of the gate, and is completely compatible with Adobe, no one is going to switch.
Even then, it’d take a lot more than just equal quality and compatibility. Folks are too used to Adobe slop to switch.
I’ve recently started using Affinity instead and ngl, it’s getting there. No AI stuff (which is a plus for me), runs better, and is capable of doing damn near the same things.
You really need a critical mass to break Adobe’s stranglehold. I hope that someone can, because I hate their software-as-a-service model. But for now, I have to suck it up and deal with it.
Their refusal to pay to integrate PANTONE colors has really fucked up my workflow. :(
Wow. That’s real low even for Adobe. What a dipshit they are. And they accuse pirates for stealing? Fuck them.
Fuck Adobe.
I’d like to see a clickbaity article about this with a title like “Adobe steals product customer paid for, admits they are an ’ untrustworthy reseller’ of their own products”
I need this article
“Adobe bans customer for buying from scam retailer Adobe.com”
Download the most recent version from Monkrus and call it a day.
SEND THIS TO LOUIS ROSSMANN. He absolutely will rake them a new one and companies tend to magically “fix” errors in their favor when people make a huge PR stink about it.
It will help bring Adobe down faster too, because unilaterally revoking previously purchased licenses no matter how old is a great way to lose all trust from your corporate customers.
Edit: also cs5 is universally pirated, this is now your legal perogative to pirate it to retain access to the copy you PAID FOR.
I will say that this is horribly fucked, nobody should have to burn through their 15 minutes of Fame in order to receive the basic goods and services that they have paid for.
It feels even dirtier because OP bought a physical copy, that feels so much more like Adobe broke it at night and stole it.
That’s because they did. They stole it, 100%.
This reminds me of the time that Malwarebytes revoked 3 of my perpetual licenses that I bought before they moved over to a subscription model. Sorry, I told them I was never going to stop talking shit about them until the day I die, so I take any opportunity to bitch about it
I have a frozen license with them which they’ll reactivate once I give them the receipt information they didn’t send me when I bought it from them…
It would appear the installation is in need of a “repair”
I’ve been pirating Photoshop since I was 14 in 2005, and I’ve only been proven time and again that they don’t deserve my money. Easily one of the greediest, greasiest companies out there.
Call me crazy, but this is definitely a ploy to force users who bought their products to pay for Adobe’s crappy subscriptions.
This can’t be legal, right? Op should contact the BBB
BBB are nobody. They’re not real.
Contact your local consumer protection agency.
They don’t care if it’s legal or not. A company of that size can afford to spend money on lawyers that waste the legal system’s time until the case gets forgotten. And even if they fail to delay the case to infinity, they’ll be fined 0.5% of their yearly profit. It’s as they say “the cost of doing business”
No chance they get a fine that big, tbh.
BBB is a scam
