You can actually get yourself out of the prerecorded script and into actual problem solving if you list all the things you did, yell a little bit, and then say you’re not yelling at the technician you’re just frustrated by their company. Guess what!? They hate their company too
3 decades behind the phone has taught me this one thing: Let them vent, they’re not mad at you.
Also: Some people simply cannot be helped.
You can actually get yourself out of the prerecorded script and into actual problem solving if you list all the things you did, yell a little bit, and then say you’re not yelling at the technician you’re just frustrated by their company. Guess what!? They hate their company too