Asking for a friend.

  • jordanlund@lemmy.world
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    2 days ago

    Tore an achilles tendon.
    Needed an MRI to determine the location and extent of the tear.

    Aetna: Denied. You didn’t do an xray first.

    Doctor: Tendons don’t show up on xrays.
    Physical Therapist: Tendons don’t show up on xrays.

    Aetna: You didn’t do an xray first.

    • SelfHigh5@lemmy.world
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      1 day ago

      In my experience, the Norwegian public health scheme has its share of drawbacks. But they have never been shy to order an MRI. I’ve lived here 5 years now and I’ve had 4… one of them just as a “might as well, it’s been a year since surgery” status update. And they all cost me about $25 each.

    • Katana314@lemmy.world
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      2 days ago

      So, I don’t have a lot of background on this, but supposedly some doctors have engineered approvals by asking the insurance company from a signed statement by a doctor on the refusal letter.

      It’s a legal thing to request so that the clinician can avoid malpractice suits, when asked by lawyers why they waited to conduct an MRI.

      Then, when the insurance company searches their staff for a doctor that will sign such a statement, they may quickly realize none of the doctors on their staff want to risk being sued for malpractice by signing such idiocy.

    • klemptor@startrek.website
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      2 days ago

      I had a labral tear in my right hip, and I needed an MRI with contrast to diagnose it. Aetna wouldn’t cover the MRI until I’d done 6 weeks of physical therapy. I ended up paying out of pocket for the physical therapy because it was an $80/session co-pay vs their self-pay rate of $70/session. Then once I’d finished therapy there was about 6 weeks of waiting until I could get in for the MRI, because Aetna wouldn’t let me get an MRI at the local hospital, I had to go to an outpatient imaging center and they were booked up. And when I got the results - what do you know, near complete detachment! Something that physical therapy would never help with. After that, I consulted with a surgeon (6 week wait), and his waitlist for surgery was 4 months. (Granted, I went to one of the top surgeons in my area - I was OK with waiting for that.) So it ended up being 10 months from noticing the hip pain in May 2023 to finally getting the surgery in March 2024, and a lot of that delay was because Aetna was being obstructive.

      I suspect they want people to get fed up with the roadblocks and just give up on pursuing medical care.

    • Birdie@thelemmy.club
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      2 days ago

      I tore my rotator cuff and was told by my ins that i had to have an X-ray first. Of course the tear did not show up and the ins was still saying no need for any scan. My Dr’s office called them and was advocating for me, but the scan was denied until ins was told that I couldn’t even pull up my own pants! Suddenly the scan was allowed and the tear was found.

      Maybe you need someone to inform them of a real-life consequence, like maybe it caused you to trip and hit your head?