I read that slightly differently: the jobs “disrupted” away are customer support, generally outsourced due to their perceived low value = phone support. Basically, phone customer support is being terminated in favor of chat bots.
there would have to be a trade off for sure, if the quality of your customer support goes down people will simply move to a provider that has better support unless the prices are so cheap they stay with them because they don’t value good support as much as cheap prices, so you’d hope they’re AI bots help reduce the amount of queries people have then they get passed through to an actual human if there’s an real issue
I’m currently on a $15 AUD a month plan for 18GB’s of data that rolls over every month, company called ‘Amaysim’ in Australia, their customer service has actual humans but they’re actually about as useful as a chatbot (not an AI chatbot, the old school one that can’t do shit), but I don’t leave because tbf I’ve only interacted with them like 2 times in 15 years and I value the hundreds of dollars I’ve saved over their crappy customer support
With that said I’ve purchased some premium top of the line products lately revolving around renewables and their customer service wasn’t much better
I read that slightly differently: the jobs “disrupted” away are customer support, generally outsourced due to their perceived low value = phone support. Basically, phone customer support is being terminated in favor of chat bots.
there would have to be a trade off for sure, if the quality of your customer support goes down people will simply move to a provider that has better support unless the prices are so cheap they stay with them because they don’t value good support as much as cheap prices, so you’d hope they’re AI bots help reduce the amount of queries people have then they get passed through to an actual human if there’s an real issue
I’m currently on a $15 AUD a month plan for 18GB’s of data that rolls over every month, company called ‘Amaysim’ in Australia, their customer service has actual humans but they’re actually about as useful as a chatbot (not an AI chatbot, the old school one that can’t do shit), but I don’t leave because tbf I’ve only interacted with them like 2 times in 15 years and I value the hundreds of dollars I’ve saved over their crappy customer support
With that said I’ve purchased some premium top of the line products lately revolving around renewables and their customer service wasn’t much better