Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.
They fought him over ~700CAD. Thats wild.
They did the same for me when my mother passed (no AI, just assholes though).
Very true. Air Canada doesn’t need AI to be terrible.
It wasn’t the $700 dude you have to know that.
I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.