It’s on purpose I think. I’ve been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.
If I get through, I get transferred for some reason, five times once.
Twice now they just hang up on me.
I can’t issue a chargeback to the bank because they said they’ll just send me to collections.
They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.
Fuck companies that do this.
Could you please name the company, so we all can avoid them in the future?
They want it to be difficult to cancel. Shit like this should be illegal.
It was made illegal in the EU years ago.
The rule is pretty simple: you have to be able to cancel a subscription the same way you signed up for it. If you used the Internet to sign up there better be a fucking button that allows you to cancel.
And California, which is like the EU of the US when it comes to consumer protection and privacy laws
