I’m a performer, so I need my account for work and to book gigs. I’ve been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.

  • Diplomjodler@feddit.deEnglish
    0·
    1 year ago

    Not trying to be an ass here but if you rely on services like this for your living, having the rug pulled from under you shouldn’t come as a surprise.

  • Zibitee@lemmy.worldEnglish
    0·
    1 year ago

    I get this kind of shit dealing with LG and Samsung support too. It’s like customer experience doesn’t matter in this day and age. They’ve cornered the market

    • Wrench@lemmy.worldEnglish
      0·
      1 year ago

      DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.

      • Zibitee@lemmy.worldEnglish
        0·
        1 year ago

        Yeah, broken support needs to be illegal. You can’t even do a credit card charge back sometimes because you’ve had an item too long.